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Siti Adi Lestari

Front Desk Officer

Siti Adi Lestari Profile

Patient Access Dashboard

Real-time overview of patient access operations and today's performance.

Data is auto-refreshing every 30 seconds
Last updated 09:32:15 WIB
Patients Today
186
▲ 12% vs yesterday
Appointments
121
▲ 8% vs yesterday
Walk-ins
38
▼ 5% vs yesterday
Active Queue
74
▲ 15% vs yesterday
Eligibility Pending
11
▼ 8% vs yesterday
Consent Missing
12
▼ 14% vs yesterday
Open Exceptions
47
▲ 6% vs yesterday

Critical Attention

5
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Critical queue delay

5 patients waiting over critical target time

9:28 WIB

Identity mismatch

6 eligibility cases require identity review

9:21 WIB

Schedule conflict

2 doctor sessions have overlapping bookings

9:15 WIB

Consent expiring soon

3 consents will expire within 3 days

9:10 WIB

Integration failure

BPJS verification retry pending

9:05 WIB

Resolving items here updates dashboard counts immediately

Today's Patient Journey

View details
186 Registered
121 Appt.
98 Checked-in
74 In Queue
18 In Service
63 Completed
Journey Completion Rate Percentage of checked-in patients who completed service. 64.3%
63 / 98 checked-in patients Daily Target: 80%

Appointment Overview

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Total 121
Confirmed 83 (68.6%)
Pending 21 (17.4%)
Checked-in 9 (7.4%)
Late 11 (9.1%)
Cancelled 6 (5.0%)
Next upcoming appointment

09:45 · Andi Pratama · dr. Sarah Wijaya · Poli Umum

Queue Status

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Waiting

74

▲ 15% vs yesterday
In Service

18

▲ 5% vs yesterday
Above Target

21

▲ 10% vs yesterday
Critical Delay

5

▲ 25% vs yesterday

Average Waiting Time

Calculated across all clinics today

47 min

Target < 30 min

Eligibility & Consent Readiness

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Eligibility

Pending Verification

11

▼ 8% vs yesterday

Consent

Missing / Expired

12

▼ 14% vs yesterday

Exception Overview

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Critical

3

▲ 50% vs yesterday
Unassigned

8

▼ 11% vs yesterday
Retry Pending

11

▲ 10% vs yesterday
Overdue

9

▲ 13% vs yesterday